We’re happy to announce that Synced now has enhanced feedback options. Users can now leave written feedback on your help articles if they find something confusing.
Emoji Plus Text
Users can now leave written feedback along with emoji reactions. This gives you more detailed insights into what your users think and feel. Our feedback is focused on eliminating any blind spots or incomplete help.
View the requests
Every time someone fills out the search request form, you can view it on your help center dashboard > Insights. This makes it easy to see both what users are searching for and what they think about your existing content.
Email Alerts
Don't want to keep checking your dashboard? We've got you covered! You can set up email notifications to get these requests sent straight to your inbox.
By understanding what your users are looking for and what they think, you can make your help center better and more helpful than ever before!
