We're excited to roll out a feature that puts you in control of every word in your help center: custom text options. This allows you to tailor the language of your help center to perfectly match your brand voice or to serve an international audience. Here's what you can do:
- Comprehensive Customization: You can now modify virtually every piece of text in your help center. From "Articles" to "Search for articles...", from "Help Center" to "Did this answer your question?", it's all customizable.
- Easy-to-Use Interface: We've made text customization simple. Navigate to the new "Custom Language" section in your settings, and you'll see a list of all customizable text elements. Just click and edit!
- Language Flexibility: This feature isn't just about tweaking a word or two – it opens up the possibility of having your entire help center in any language you choose. Serve your Spanish-speaking customers, create a French version of your documentation, or use your company's unique terminology throughout.
- Consistency Across Platforms: Your custom text will be applied consistently across all versions of your help center – web, mobile, and widget. This ensures a uniform experience for all your users.
- SEO Benefits: By using language that matches what your users are searching for, you can potentially improve your help center's search engine performance.
This feature is especially useful for international companies, brands with a unique voice, or anyone who wants to make their help center feel truly their own. It's not just about translation – it's about speaking to your users in the language that resonates best with them.
Whether you're localizing your content for a global audience, aligning your help center's tone with your brand's personality, or simply prefer different terminology, the custom text option gives you the freedom to make your help center truly yours.
